Customer Quality Engineer

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all.

Learn how you can start or jumpstart your career with us.

The Customer Quality Engineer works cross-functionally with Sales, R&D, Manufacturing, Analytical Sciences, and Supply Chain teams to ensure consistent material performance, rapid issue resolution, and continuous improvement. This position is part of a global, cross-functional quality organization and plays a key role in customer engagement, escalation management, and value creation.

The successful candidate will lead investigations for critical quality events and customer escalations, develop practical and value-creating solutions, and solve complex technical challenges arising from changing priorities, new products, or evolving customer requirements.

Core responsibilities:

* Serves as the primary quality contact for customer-related quality concerns and escalations

* Investigate product nonconformances, process deviations, and out-of-specifications (OOS) results using structured problem-solving methodologies (8D, RCA, Fishbone, 5 Whys)

* Lead root cause analysis and corrective/preventative action (CAPA) implementation in collaboration with manufacturing, R&D, analytical, and other cross-functional stakeholders

* Prepare clear, professional, customer-facing quality reports, including 8D responses and technical explanations.

* Ensure timely, effective, and sustainable closure of customer quality issues.

* Support customer audits, technical reviews, product specification and quality agreement discussions.

* Support new product development activities, including establishing Certificates of Analysis (CoA), control plans, PFMEA, and inspections standards

* Analyze customer complaint trends and quality data to identify systemic issues and recommend improvements

* Drive continuous improvement initiatives with a strong bias toward action, accountability, and measurable results.

Qualification:

Education & Experience (one of the following):

* Bachelor's degree in Chemistry or Chemical Engineering with 7+ years of experience in a chemical manufacturing environment

* Or Master's degree in Chemistry or Chemical Engineering with 5+ years of experience in a chemical manufacturing environment

* Or Ph.D degree in Chemistry or Chemical Engineering with 2+ years of experience in a chemical manufacturing environment

* Other science or engineering disciplines may be considered with relevant chemical manufacturing experience.

Technical & Professional

Skills:

* Strong understanding of chemical processes, analytical methods, and quality systems

* Strong understanding of statistical methods, including SPC, control charts, Cp/CpK, and ANOVA.

* Demonstrated expertise in root cause analysis and corrective action methodologies

* Proficiency in Microsoft Excel, PowerPoint, and Word.

* Strong written and verbal communication skills, including the ability to present technical information to customers.

Preferred:

* Experience using statistical software such as JMP or Minitab.

* Experience using SAP

* Experience using Salesforce

* Knowledge of ISO 9001, customer specific quality requirements, and regulatory standards

* Knowledge of semiconductor and advanced packaging manufacturing processes.

* Prior experience working directly with customers in a quality, technical service, or engineering role

Competencies:

* Self-starter and self-sufficient:
Demonstrates the ability to work independently manage multiple priorities, and drive tasks to completion with minimal supervision.

* Strong communication skills:
Clearly and effectively communicates technical information both verbally and in writing.

* Result-oriented mindset:
Takes ownership of problems and delivers practical, data-driven solutions with a strong sense of urgency.

* Accountability-driven:
Follows through on commitments and ensures corrective actions are implemented and sustained.

* Continuous improvement mindset:
Proactively identifies opportunities to improve.

* Analytical and structured problem solver:
Approaches challenges using data, logic, and sound engineering judgement.

* Collaborative team player:
Works effectively across global, cross-functional teams to achieve shared objectives.

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