Mortgage Specialist

BMO Whitchurch-Stouffville, Ontario, Canada

Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their dream of home ownership a reality. You will receive industry‑leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential.

• Build, manage, and cultivate relationships with a referral network to create pipeline of new mortgage business.
• Actively identify sales opportunities and refer to BMO colleagues as appropriate.
• Develop and execute effective marketing and sales programs to drive business results.
• Follow corporate policies, operating directives, legal and regulatory requirements.
• Proactively contact referral and origination sources identified through national or local partnerships.
• Assist with the implementation of targeted marketing programs, promotions, and other initiatives.
• Actively search for cross‑sell and up‑sell opportunities to achieve sales and profitability goals.
• Support delivery of targeted marketing programs and promotions.
• Seek opportunities to expand network by obtaining referrals and originations from existing relationships.
• Establish and enhance the bank’s community presence by participating in trade shows, conferences, and related events.
• Serve as a customer advocate during application and processing activities.
• Complete onboarding activities as required.
• Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
• Guide customers throughout mortgage application and processing activities.
• Partner with branch teams to hand off customers, finalize mortgage documentation, and refer customers with non‑mortgage needs.
• Resolve or elevate issues to meet customer expectations and ensure timely funding.
• Provide customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products and refer to appropriate BMO partners.
• Stay abreast of consumer needs, industry trends, best practices, and regulatory requirements for mortgage products and services.
• Address customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments.
• Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
• Provide advice and guidance to assigned business/group on implementation of solutions.
• Support execution of strategic initiatives in collaboration with internal and external stakeholders.
• Help determine business priorities and best sequence for execution of business/group strategy.
• Conduct independent analysis and assessment to resolve strategic issues.
• Liaise with various BMO teams and customers to ensure satisfactory completion or fulfillment of the home financing application.
• Document updates in BMO’s internal systems to provide employees with status of outstanding customer opportunities, transactions, and issues.
• Analyze data and information to provide insights and recommendations.
• Gather and format data into regular and ad‑hoc reports and dashboards.
• Provide input into the planning and implementation of operational programs.
• Execute routine tasks (e.g., service requests, transactions, queries, etc.) within relevant service level agreements.
• Organize work information to ensure accuracy and completeness.
• Engage with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real‑estate lending solutions.
• Complete all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Focus may be on a business/group.
• Think creatively and propose new solutions.
• Exercise judgment to identify, diagnose, and solve problems within given rules.
• Work mostly independently.
• Broader work or accountabilities may be assigned…