Bilingual Customer Order Administrator

Join to apply for the Bilingual Sales Admin Assistant role at Genuine Comfort

3 days ago Be among the first 25 applicants

Join to apply for the Bilingual Sales Admin Assistant role at Genuine Comfort

Get AI-powered advice on this job and more exclusive features.

Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to “Delivering Comfort Consistently” to hospitality, commercial, and multi-family markets. We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and a dedication to on-time error-free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030.

Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured two years in a row in the Globe and Mail's Canada's fastest-growing companies list and surpassed our 2023 vision 26 months ahead of schedule.

Who we need

Reporting to the Director of Sales and Marketing, we are hiring a Bilingual Sales Admin Assistant (English and French) to support our sales team in ensuring seamless sales operations. As our new Bilingual Sales Admin Assistant, you will create quotes, process orders, coordinate deliveries, and manage customer inquiries. Beyond daily sales support, you will maintain and update the CRM system, analyze data, and generate key sales reports.

You will track sales history, identify trends, and keep the sales team informed of key performance metrics and their impact.

This is a four-day on-site role with the option to work one day remotely.

What is in it for you:

Drive meaningful impact. Your contributions will directly influence customer satisfaction, sales efficiency, and overall business success. You will be critical in driving growth and client retention by ensuring seamless operations, analyzing key sales trends, and keeping the team informed.

Hands-on CRM implementation experience. You will have the opportunity to contribute to the rollout and optimization of a new CRM system, gaining valuable experience in process improvement, data management, and system integration.

Develop expertise in sales data and reporting. You will be key in building new reporting, analyzing sales data, identifying trends, and providing insights that drive business decisions. This is an opportunity to strengthen your analytical skills and gain deeper exposure to sales operations.

A career path that fits you. Whether you want to deepen your expertise in sales operations, develop your data and analytics skills, or transition into an Account Manager role, you will gain the experience and mentorship needed to grow in your career.

What you will do:

• Support sales operations. You will develop a deep understanding of our business, customers, and sales processes, ensuring seamless support for the sales team. You will provide full administrative assistance, helping the sales team to drive efficiency and customer satisfaction.
• Deliver exceptional customer service. You will respond to customer inquiries promptly, ensuring alignment with our response time targets. You will handle inbound calls, verify account details and direct new accounts to the appropriate Account Executive based on sales territories.
• Process accurate sales orders and deliveries. You will receive orders via email, text, or phone and ensure they are processed correctly for on-time, error-free fulfillment. You will confirm delivery details to set up accurate sales orders and ensure smooth execution.
• Manage quotes. You will create and send accurate customer quotes, ensuring competitive pricing and business retention. You will follow up to address concerns and uncover objections. You will analyze lost quotes to refine sales strategies.
• Capture and analyze sales and market data. You will maintain accurate customer and market data in our CRM, increasing the sales team’s efficiency and effectiveness. You will update customer profiles to ensure records are current and complete. Your insights will help drive informed decision-making and optimize sales performance.

What you bring:

• The drive. You can balance multiple priorities and concurrent deliverables without losing sight of the details. You thrive in a fast-paced environment, effectively managing shifting deadlines while ensuring accuracy and efficiency. You take the initiative to identify gaps, streamline processes, and implement solutions that enhance operations.
• The communication. You have strong verbal and written communication skills, allowing you to engage confidently with customers, internal teams, and leadership. You ensure seamless coordination across departments and can relay critical information internally and externally with clarity and…