Sr. Transition Manager Job Markham area,Ontario Canada,Management

Description and Requirements

This position is responsible for the Transition of services for new customers which encompass systems, process and delivery scope. The candidate is responsible for all tasks required to transition a new customer from the current mode of operation (CMO) to the contracted future service. This position is responsible for overall coordination, status reporting for the project. This individual must possess extensive knowledge and expertise in transition management and project management methodologies and tools.

Candidate is responsible for delivering all projects contained in the program portfolio on time, within budget and meeting strategic and business requirements. This role specifically is for the more complex and larger Transitions as a Senior Role within the organisation.

Responsibilities:

Lead large complex Transition activities from contract signing to service delivery.

Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues and decisions

Review of project activities to confirm/validatetime frame, quantify challenges and define limitations and corresponding risk mitigation tactics

Create and manage projectdeliverables, milestones and required tasks per the schedule

Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues

Coordination of and response to requests for changes from the original specifications

Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts

Following established standards and procedures for project reporting and documentation

Building and maintaining positive working relationship with vendors and external/internal customers

Mentoring of junior Transition team members.

Required Qualifications:

Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)

Experience in full life-cycle project development including requirements, design, development, testing and roll-out

Ability to travel as needed to attend customer and internal meetings.

10-15 years of progressive broad-based information technology and business experience as well as, large complex project experience.

A Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Master’s degree highly desirable)

External project management certification such as Prince2, Six Sigma,CAPM/PMIor other project management certification is required.

ITIL Foundation Certified is required.

Preferred Qualifications:

Demonstrated experience in analyzing a business issue and developing a future state recommendation

Highly developed skills in using MS Office Suite applications including:

Project
Visio
Understand and Create Process Flows (Swim lanes, flowcharts)
Understand and Create Technical Diagrams
Excel
Import from different sources of data
Data Analysis using charts, pivot tables, filters and rules
Knowledge of basic to advanced Excel functions

Ability to work independently with little supervision

Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines

Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions

Strong negotiation ability and attention to detail

Strong understanding of Transition Management principles, procedures and best practices

Strong customer focus and ability to manage customer expectations

Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders

Strong teamwork and interpersonal skills

Worked with customers to develop solutions to complex business problems

Experience working with vendors

Multi-tasking and time-management skills, with the ability to prioritize tasks.

Highly organized and detail-oriented.

Excellent analytical and problem-solving skills

Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation;

Ability to analyze project needs and determine resources needed to meet objectives

Excellent communication, organizational, leadership, time management, and solution-oriented skills

Additional Locations
:
* Canada - Ontario - Markham
* Canada
* Canada - Ontario
* Canada - Ontario - Markham


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