Claims Supervisor

Company

Claims Pro LP

Claims Supervisor - Full Time (Anywhere in Canada)

We have an existing opportunity to add a Claims Supervisor to our team!

The Claims Supervisor oversees a team of automobile liability adjusters, providing leadership, guidance, and motivation. This role ensures high-quality adjusting services and supports the team’s growth and development while delivering customer service to meet the clients’ needs.

• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings and daily production.
• Completion of quality assurance reviews to ensure quality standards are met.
• Act in a consultative and advisory capacity on claims matters and technical issues.
• Provide training on an individual and team basis on an ongoing and consistent basis.
• Recruitment and development of new staff and management retention of current employees.
• Advance Employee Net Promoter Scores.
• Manage staff licensing and educational licensing requirements.
• Support National Accounts Operational Revenue budget.

• University degree or combination of education and equivalent business experience.
• CIP designation or working towards completion and ability to be licensed in multiple provinces.
• Minimum of 5 years’ experience in automobile claims adjusting.
• Prior Supervisory experience is an asset.
• Strong communication skills to clearly convey expectations, goals and feedback to the team.
• Ability to resolve conflicts quickly.
• Leadership skills to motivate the team and ensure a positive and goal-oriented work environment.
• Critical thinking skills to analyze complex claims.
• Interpersonal skills to build strong relationships with the team.
• Time and priority manage to efficiently balance multiple tasks and priorities.
• Respect for diversity and generational differences within the workplace.
• Emotional intelligence to understand and manage your emotions and the emotions of others.
• Coaching and development skills to support and enhance team members growth.
• A vision for the future to achieve long term goals for the team and the management of the account.

Competitive Pay: $67,200 - $93,300.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. We will not pay a fee for any placement resulting from unsolicited resumes. We welcome resumes submitted directly from candidates.