Group Manager, Residential Complex Claims

Overview

Work Location: Markham, Ontario, Canada

Hours 35

Line Of Business TD Insurance

Pay Details $94,000 - $132,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Additional Job Description

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

In Canada we have two lines of business:
General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential.

More than just a job, we offer rewarding careers.

CUSTOMER

• Communicate productivity objectives to analysts and contribute to the achievement of business objectives by meeting or exceeding individual and team goals
• Meet or exceed the needs of the customer by managing client calls and resolves complaints balancing the needs of the client and those of the organization
• Participate in the identification of clients’ complaints root causes and implement corrective actions
• Ensure accurate and timely reserving of claims
• Approve payments and verify analysts’ files

SHAREHOLDER

• Support the development and implementation of claims strategies to achieve business objectives and goals
• Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Execute on the annual business plan to deliver results aligned with business strategies
• Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise
• Participate in networking activities and maintain liaison with industry and local insurance market for being aware of and bringing industry’s leading trends into the Company
• Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
• Understand and ensure business operation policies and procedures and legislation
• Be knowledgeable of and ensure compliance with company and industry codes of conduct
• Ensure necessary due diligence to support the accuracy of all insurance claims and adherence to the Residential policy contract
• Implement best practices from other teams and operations
• Coordinate activities with partners across the organization, may include Technical, HR, Technology, Finance, Risk Management, etc.
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Limit exposure…