Enterprise Business Architect – Digital Transformation

Our client is seeking a Technical Product Manager focused on their digital transformation to improve serving their end customers.

Duration: 6 months + extension option

Location:

4d/week Markham

• Lead enterprise-wide digital transformation initiatives impacting customer experience, operations, and technology platforms
• Define and drive the target operating model aligned to strategic business objectives
• Conduct current-state assessments across processes, systems, data, and organizational structures
• Design future-state business architecture, including capabilities, value streams, and governance models
• Influence prioritization, sequencing, and investment decisions at the executive level

• Personally lead deep-dive analysis including process mapping, value stream mapping, and capability modeling
• Facilitate cross-functional workshops to identify pain points, bottlenecks, and structural inefficiencies
• Translate complex business problems into structured, data-driven recommendations
• Develop business cases, impact assessments, and measurable value realization frameworks
• Perform SQL-based or data-driven analysis where required to validate hypotheses and quantify improvement opportunities

• Drive cross-functional alignment across business, technology, operations, and customer-facing teams
• Act as a senior advisor to executive stakeholders on transformation strategy and execution risk
• Identify organizational, cultural, and process barriers to change and proactively mitigate them
• Lead transformation communications and influence senior leaders to adopt new operating models
• Ensure regulatory, security, and operational requirements are embedded into solution design

• Establish KPIs and success metrics to measure transformation impact
• Lead value stream optimization initiatives to improve cycle time, throughput, and predictability
• Monitor delivery performance and adjust roadmap priorities to maximize business outcomes
• Bridge strategy to execution, ensuring transformation initiatives translate into sustainable operational improvements

• 10+ years of experience in Business Architecture, Enterprise Transformation, Product Strategy, or Operational Excellence roles within complex enterprise environments
• Proven experience leading large-scale digital or operational transformation initiatives across multiple business units
• Demonstrated expertise in business capability modeling, value stream mapping, and target operating model design
• Strong hands-on experience conducting process analysis, business case development, and impact assessments
• Ability to personally perform deep analytical work rather than delegating to junior analysts
• Experience influencing executive stakeholders and driving funding, prioritization, and portfolio decisions
• Strong understanding of Agile, Lean, and enterprise delivery frameworks
• Working knowledge of data analysis tools (SQL or similar) to support solution validation and issue investigation
• Experience operating in regulated environments (financial services, insurance, utilities, telecom, manufacturing, etc.) is an asset
• Exceptional communication skills with the ability to translate complex enterprise challenges into structured, actionable roadmaps
• Consulting background (Big 4 or major consulting firm) or prior enterprise transformation leadership experience is strongly preferred