Genesis Training & Operational Excellence Specialist

Genesis Training & Operational Excellence Specialist

Only Hyundai Auto Canada Corp. team members may apply as an internal candidate. Team members currently employed at other Hyundai subsidiaries are welcome to apply to open positions as an external candidate.

Hyundai Auto Canada Corp. and Genesis are located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada and Genesis takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers.

But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada and Genesis, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

The Genesis Training & Operational Excellence Specialist works with the Senior Manager, Genesis Operational Excellence & Brand Experience to coordinate, administer and report on the training and operational programs specifically designed to support the Genesis Distributors in the areas of Guest Experience, Product and Technical training.

1. Training Coordination & Delivery

• Host and facilitate virtual training sessions as required.
• Lead new training initiatives and ensure timely execution.
• Schedule, track, and monitor all web, virtual, and in-class training activities.
• Co-host regional and national training initiatives with the Manager.
• Attend training sessions offered by vendors for accuracy of content and brand.

2. Training Content & Program Management

• Serve as a subject matter expert (SME) for all product-related training.
• Collaborate with the Manager to lead the development and implementation of new training modules, identifying gaps in curriculum.
• In partnership with the Manager, Business Development, contribute to the design and delivery of training programs for Certified and Protection Product initiatives
• Review training materials for accuracy and brand compliance.
• Review and monitor training contracts for accuracy in scope, timelines, and deliverables.

3. Reporting & Analytics

• Monitor, track, and report monthly on training participation and completion by Distributor staff.
• Generate KPI tracking for Genesis Foundations coaching sessions.
• Develop new reporting tools to provide greater insight and tracking of all departmental activities.
• Manage the Genesis Foundations in-distributor visit calendar and resolve scheduling conflicts.
• Oversee the Protection Products training schedule to avoid conflicts with other initiatives.
• Provide monthly updates to internal stakeholders on training initiatives.
• Support Regional teams to ensure adherence to Genesis Experience Standards.
• Develop and distribute training communications (e.g., bulletins).
• Guide Distributors on platform access and onboarding requirements for new associates.
• Maintain accurate network listings and distribution lists.
• Communicate directly with the network to resolve access queries.

5. Platform & LMS Management

• Maintain, test, and update the Learning Management System (LMS) and supporting materials.
• Add and test content for functionality.
• Act as SME for all Genesis network-facing platforms.
• Collaborate cross-functionally with other departments to identify and leverage platform synergies
• Liaise with platform vendors to resolve network-related issues.

6. Onboarding & Recognition Programs

• Work with the Manager to develop and maintain a Rewards & Recognition program for Distributor staff.
• Collaborate to evolve the Genesis onboarding program and coordinate scheduling for new Distributors.
• Lead relationships with training vendors.
• Collaborate with Finance to process invoicing expeditiously.
• Gather the necessary information and perform…