Manager, Technology Infrastructure

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Applications are now being accepted for the 6‑month contract position in the Information Technology Services Department, Corporate Services Commission. Please apply by February 26, 2026.

Join us and make a lasting difference!

The Manager, Technology Infrastructure, leads a team of technology infrastructure, desktop, and telephony staff in the development, management, support, and maintenance of technology infrastructure, electronic data protection, and security. Designs, builds, and implements technology solutions to meet day‑to‑day business requirements in compliance with legal and regulatory requirements.

• Hires, trains, develops and manages the performance and career progression of employees accountable to the Manager in accordance with the policies of the City of Markham and current best practices, building team capabilities and capacity.
• Sets priorities and manages changing workloads within the Technology Infrastructure and Telephony Teams to meet strategic goals and objectives, ensuring appropriate staffing levels.
• Provides oversight and performs portfolio management to all projects related to technology infrastructure across the City.
• Allocates staff resources to projects, provides technical leadership in identifying, evaluating, and deploying systems and procedures, managing the day to day technology infrastructure (network, Data Centre, cloud, server, storage area network, backup, Firewall, switches, antivirus/spam, etc.) and associated systems (audiovisual, computers, printers, client software, etc.) support work plan, providing direction and guidance/coaching to assist the team in resolving complex and non‑routine issues and problems.
• Facilitates the performance management process for ITS Technology Infrastructure, Desktop and Telephony groups including planning and objective setting, performance criteria and milestones, meeting with staff to discuss appraisals and sign‑off on performance appraisal.
• Maintains organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Participates in IT strategic planning and direction, accountable for the planning and implementation of stable, modern, cost‑effective, robust, scalable and secure technology infrastructure.
• Ensures that all technology infrastructure and associated system (including Data Centre and end‑user technologies) are kept current and reliable based on clients needs and human and financial resources available as defined by business plan.
• Identifies and evaluates risks and recommends appropriate responses to mitigate risk(s) to support the stability of access to essential systems and data / information, ensuring high levels of reliability and performance.
• Works with internal users, vendors, and other ITS groups to define requirements, propose solutions and approve the implementation of those solutions while setting and managing internal client expectations.
• Provide analysis of issues, policies and risks and prepares appropriate responses, process and procedure related to technology infrastructure and associated systems.
• In consultation with the Client Delivery and Applications / GIS teams, manages day‑to‑day interactions, ensuring that all services are provided in a cost‑effective manner and meet the user’s needs.
• Initiates and implements improvements in all areas of IT, and works with project teams to help implement Internal Systems.
• Manages and…