Junior Desktop Support Technician
Job in
Markham, Ontario, Canada
Listing for:
Cynet Systems
Full Time
position
Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description :
Requirement/Must Have:Basic understanding of Windows troubleshooting.Familiarity with Android/iOS environments.Customer-oriented mindset.Ability to take clear notes and document issues accurately.Experience:Experience in customer-facing roles.Exposure to basic PC troubleshooting.Experience supporting mobile devices (preferred but not required).Responsibilities:Provide first-level IT support to in-person clients.Assist with device and mobile accessory setup.Communicate status updates to internal clients.Ensure timely prioritization and closure of service requests.Work with a senior IT Technician for escalations and guidance.Should Have:Interest in technology and IT support.Ability to patiently understand and document issues.Comfort navigating a PC for troubleshooting tasks.Juniors or seniors pursuing degrees in MIS, IT, BTM, or related fields.Skills:Basic Windows troubleshooting.Familiarity with Android/iOS environments.Strong communication and documentation skills.General understanding of macOS (optional).Qualification and
Education:
Pursuing or completed education in a technology-related field (preferred).Customer service experience (preferred).Certifications such as CompTIA A+ (optional).Familiarity with Power Shell or CLI (optional).Knowledge of networking concepts such as DNS, LAN, WAN (optional).
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