Systems Engineer

Infrastructure Management

• Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments.
• Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper‑V).
• Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization and cost control.

• Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on‑premises and in the cloud.
• Implement and maintain best‑in‑class security controls, patching processes, and compliance practices.
• Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., Power Shell, Bash, Ansible).

• Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN.
• Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration.
• Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.

• Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.
• Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed.
• Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.

• Provide support for high‑priority or escalated issues, including coordination with vendors and internal stakeholders.
• Participate in an on‑call rotation and provide after‑hours support when necessary.
• Engage with clients and stakeholders to ensure engineering support aligns with business needs.

• Collaborate with the pre‑sales and business development teams to support technical solutioning and infrastructure design for new opportunities.
• Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities.
• Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations.

• Promote cross‑training and knowledge sharing within the team to build a resilient and agile engineering function.
• Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.