HR Data & Systems Analyst

Overview

Reason for Vacancy: existing vacancy. The City of Markham is recognized for its awards and commitment to sustainability, urban planning, and fiscal accountability. This temporary full-time position (2-year contract) is for an HR Data & Systems Analyst in the People Services Department, Office of the Chief Administrative Officer. To apply, please submit your cover letter and resume online at

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The HR Data & Systems Analyst manages and reports People Services (PS) data using HRIS and other systems, ensuring data integrity through regular audits, analysis, and systematized reviews. As the HRIS Subject Matter Expert, the position supports system upgrades, data uploads, and technical troubleshooting while liaising with internal teams and external vendors to resolve issues and improve processes. The role also oversees time off administration and maintains all documentation and training materials related to PS data management and HRIS utilization and functions.

• Creates and maintains standardized, customized, and ad-hoc reports using the HRIS and other systems, applying functional report design expertise in report development; coordinates and prepares cyclical (e.g., semi-annual and annual) HR metrics reports for business planning.
• Responds in a timely manner to requests from team members and other departments for People Services data/reports by extracting data from HRIS and other sources where PS data is retained.
• Collects, monitors, and analyzes the HRIS data for PS and prepares and presents PS reports; conducts ongoing systematized reviews to ensure data integrity.
• Supports and/or maintains PS data tracking and management, including changes, updates and processing (e.g., salary grids, economic increases, benefit rates/invoicing, PS team metrics, other City department group metrics).
• Identifies opportunities for strategic and operational improvements in HRIS data management.

• Acts as the SME on the HRIS for the PS team and ensures the ongoing integrity of the system and the PS data; expert knowledge on what and where all PS data resides, including data fields/tables used, linkages, limitations/anomalies with in-depth understanding of all PS data workflows and processes.
• Leads and supports the PS team on all HRIS change requests, system issues, system upgrades and enhancements, data feeds and uploads with a focus on streamlining processes and improving efficiencies.
• Maintains all core HR tables and leads any mass data/change uploads for PS.
• Acts as first point of contact for staff and PS team members, providing technical support to identify and resolve HRIS-related issues.
• Participates in HRIS SME Committee addressing system issues and recommending best solutions for change requirements in consultation with SME team members; collaborates on solutions that optimize system capabilities, including testing and rollout of changes affecting management or employees.
• Leads maintenance of all HRIS modules pertaining to the PS department and serves as the first point of contact with HRIS vendor for day-to-day technical support.
• Provides timely updates to team members on HRIS changes, updates, and issue resolutions.
• Maintains a strong relationship with the HRIS vendor to ensure issues are addressed promptly and, if needed, escalates to the Manager.
• Works with the HRIS vendor and various departments to improve processes, develop solutions, and support new City initiatives.

• Maintains the corporate attendance management/HRIS time off module for all staff, including calculations, system updates, monitoring, validation, change requirements and reporting.
• Assigns time off banks for all employees in EPIC (eligible vacation days, sick days, etc.) as required.
• Leads the annual review and update of employee time off banks.

• Works with HR Administrators to ensure accuracy of all data entered into the City’s HRIS system; provides guidance and day-to-day support enabling Administrators to perform duties efficiently and effectively.
• Audits entered data to ensure accuracy and routes issues to the appropriate Administrator as required.

• Develops and supports the maintenance of training materials, job aids, reference/user guides and other related documentation.
• Documents and maintains all data management workflows, processes and HRIS setup/structure.
• Provides guidance and HRIS training to HR practitioners as needed.
• Provides ad hoc support to employees/performance supervisors in resolving HRIS issues and facilitating resolutions as required.
• Maintains and updates issues log; follows up with HRIS vendor on outstanding issues and communicates updates and resolutions to impacted staff as required.

• Minimum of 3 years experience in HRIS administration.
• College diploma in computer science, business or related…