Optical Associate

Our FYiDoctors - Markham clinic is looking for an Optical Associate
, a full‑time role working 30-40 hours per week. The clinic operates Monday to Saturday
.

• Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience
• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions and assisting with the selection of frames to suit aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning, and carrying out repairs and adjustments for returning patients
• Placing contact lens orders and assisting with fittings
• Communicating with patients in person, by phone, and by email
• Billing patients, their medical service providers, and other third parties
• Managing appointment bookings, prescription printouts, billing, and payments

• Previous experience in a customer-facing, preferably retail environment
• Previous optical experience is considered an asset
• Passionate about customer service
• Comfortable using technology and computers
• Excellent communication skills and ability to provide exceptional patient care
• Ability to multi‑task in a fast‑paced environment

• Excellent wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Industry: Health and Human Services
• Location:
  
  Richmond Hill, Ontario, Canada

FYiHealth Group is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you enjoy putting patients first and thrive in a team environment, you belong with us.

FYiHealth Group is an equal opportunity employer and provides accommodations when required, confidentially and at any point in the application process.

The expected starting compensation for this position is $18.92 - $22.29 per hour
, based on experience, skills, and qualifications, with base pay as part of a comprehensive Total Rewards offering.