Learning Solutions Specialist, Enterprise; Hybrid

Learning Solutions Specialist, Enterprise (Hybrid - Markham, ON)

Position Type: Full Time
Department: People & Culture
Work Location: Ontario
Work Arrangement: Hybrid
Work Hours: Monday to Friday - standard business hours
Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. Our core capabilities include Specialty Pharmacy Services, Customized Warehouse & Distribution Solutions, Patient Support Programs, Strategic Creative Services, and HCP & Clinic Services.

The Learning Solutions Specialist, Enterprise is responsible for the design, development, and implementation of learning programs that support skill development, knowledge, and performance of team members in Sentrex. This includes but is not limited to supporting new hire training, leadership development, general skill development, compliance training and other identified training initiatives.

• Design, develop and facilitate training sessions that support the Sentrex Team
• Work closely with Subject Matter Experts (SMEs) to gain in-depth understanding of the obstacles and needs of each team/department
• Create instructional materials (eLearning modules, decks, user guides, job aids, lesson plans, etc.)
• Deliver learning programs via eLearning, instructor-led, VILT, and blended learning solutions
• Optimize current LMS to host learning modules and create blended and self-guided learning programs
• Complete training needs analysis, identifying areas for improvement and knowledge gaps; create learning solutions that close the gap and address the needs of the business
• Evaluate current and future learning programs (Level 1-3 Evaluations) to determine effectiveness of the programs
• Consistently review learning programs and materials with a continuous improvement mindset
• Support the coordination of onboarding training with the Learning Solutions Coordinator, QA and PSP leaders
• Manage the Learning Calendar; designing new programs and workshops for all team members including people leaders, coordinating registration and managing logistics
• Support and deliver People Leader onboarding
• Assist in managing and creating content for the L&D Page
• Drafting communications and supporting change management initiatives
• Manage multiple competing priorities to meet tight deadlines
• Optimize training processes for efficiency
• Other duties as assigned by your manager

• Bachelor’s Degree in Business, Human Resources, Adult Education/Curriculum Development, or equivalent experience is preferred
• Knowledge of adult learning principles and training best practices
• Previous leadership experience is considered an asset
• Experience in leadership development
• Advanced ability to learn and understand new content, systems and processes
• Experience with Microsoft Office and various learning authoring tools;
  Articulate 360 (Storyline, Rise, etc.), Canva, Camtasia, Snag It, etc.
• Experience in creating SharePoint pages considered an asset
• Administrative experience in LMS is considered an asset
• Excellent presentation and facilitation skills
• Knowledge and experience with various instructional design methodologies, designing robust training programs from scratch
• Experience in conducting training needs analysis and providing successful learning solutions
• Strong written and verbal communication skills, including proofreading/editing and quality assurance>
• Proven experience collaborating with leaders and/or stakeholders within a cross-functional organization
• Ability to be agile and nimble in a fast-paced environment
• Growth mindset
• Effective organizational skills; excellent attention to detail
• Strong analytical skills
• Excellent problem‑solving skills: ability to resolve issues effectively and efficiently
• Strong ability to consistently meet deadlines and prioritize projects
• Occasional travel may be required
• Bilingual (French and English) will be…