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Customer Success Mgr./ CSM

Head of Customer Experience & Service Strategy

Job in Markham, Ontario, Canada
Listing for: Clearoute
Full Time position
Listed on 2026-03-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Job Description & How to Apply Below
A professional services company is seeking a Head of Customer Service in Markham, Canada. This leadership role requires 5-8 years of customer support experience, with at least 2 years in team management. Responsibilities include leading a team of customer service representatives, setting performance standards, overseeing operations, and enhancing the customer experience.

Experience with tools like Zendesk and a background in e-commerce or SaaS is preferred. Join a dynamic team where you can make a significant impact.
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