Service Advisor Acura Unionville

Position Overview

At our Markham Acura location , the Service Advisor is the key link between our guests and the service department. This role is responsible for delivering an exceptional customer experience by understanding client needs, recommending appropriate maintenance and repair services, and ensuring clear communication throughout the service process.

The Service Advisor provides accurate estimates, coordinates with technicians to ensure timely and quality repairs, and follows up to confirm customer satisfaction. Success in this role requires strong communication skills, attention to detail, and a commitment to professionalism, efficiency, and brand standards consistent with Acura’s premium customer experience.

Pay Scale :$48,492.63 + bonus

• Provide front-line customer service and sales for the Service Department
• Greeting customers on the phone or in the Dealership
• Providing repair recommendations
• Explaining the nature of repairs
• Advising customers how to look after their vehicles
• Scheduling appointments
• Selling labour
• Providing an extraordinary experience for all customers

• CDK experience preferred
• Strong communication skills
• Ability to sell required maintenance
• Ability to work as a part of a TEAM
• Ability to work in a fast-paced environment

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

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Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.