Bilingual Collections Specialist

We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry.

Responsibilities:

• Handle both inbound and outbound communications with customers to address inquiries and concerns effectively.

• Identify and assess potential financial losses, implementing strategies to mitigate risks.

• Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted.

• Prepare and dispatch necessary documentation to customers in a timely manner.

• Maintain accurate and up-to-date records of customer interactions and actions taken in the system.

• Collaborate with internal teams to ensure seamless management of customer accounts.

• Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies.

• Recommend actionable solutions to improve collection processes and achieve financial targets.

• Support the implementation of best practices for credit management and collections.

• Provide exceptional service while maintaining professionalism in challenging situations.