Customer Account Specialist II, Customer Assistance

Work Location:
Markham, Ontario, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:
$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Start date:

April 13th, 2026

Mandatory Training:
8am‑4pm Mon‑Fri for 6 weeks, onsite at 3500 Steeles Ave. East, Markham, Ont.

After Training:
Hybrid – Once a month onsite

Flexible Business

Hours:


Mon‑Fri: 8am‑9pm
Sat: 9am‑5pm (Every other Saturday)

Department Overview:
At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include both personal & small business banking arrears such as credit cards, overdraft, personal loans, unsecured line of credit, mortgages, home equity line of credit, bridge loans, auto finance loans, small business vehicle lending & early‑stage delinquency. Our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD.

Job Details –

What You’ll Do:

As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls and consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.

• Make people’s day: deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching to help you continue to grow and develop.

Where You’ll Work: After completing in‑person training and onboarding sessions, you’ll work primarily offsite. About 95% of your time will be spent at your secure, private workspace; the remaining time will be at a TD location for in‑person team events.

Job Requirements – What You Need to Succeed:

• High School Diploma or equivalent
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
• Must display a high professional manner, along with sound judgment, time‑management, and decision‑making skills.
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
• Digital literacy across a broad range of devices (e.g., desktops, laptops, headsets).
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life‑cycle needs.
• Previous collection, credit experience and/or call‑center and banking experience is an asset.
• Ability to work both independently and as part of a team.

Additional Information: We’re delighted you’re considering a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive at work and at home.

Colleague Development: If you’re interested in a specific career path or in building…