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Technical Support HelpDesk/Support

Warranty & Support Lead: Streamline Resolutions & Trust

Job in Markham, Ontario, Canada
Listing for: Genuine Comfort
Full Time position
Listed on 2026-01-14
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 70000 - 80000 CAD Yearly CAD 70000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading HVAC solutions provider in Markham is seeking a Warranty & Support Lead to oversee the warranty process and enhance customer support. The role requires proactive problem-solving and effective communication with stakeholders. Responsibilities include managing Zendesk operations, analyzing product issues, and training external teams. The ideal candidate will have customer service experience in technical environments and a commitment to improving customer satisfaction.

The role is full-time and offers competitive compensation between $70,000 - $80,000 per year plus bonus.
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