Product Manager, Personal Banking

Job Title

Product Manager, Personal Banking

Markham, Ontario

Bank of China (Canada) is seeking a dynamic Product Manager, Personal Banking to champion the growth and optimization of our Personal Banking offerings. This role is instrumental in elevating the client experience, enhancing product performance, and driving innovation in cross-border banking solutions
. The ideal candidate is a strategic thinker with hands‑on experience in retail banking and a strong understanding of investment products.

• Lead the development, enhancement, and lifecycle management of personal banking products tailored to personal banking clients
• Leverage market insights and client feedback to identify product improvement opportunities
• Conduct performance analysis and segmentation to optimize product penetration and profitability
• Maintain and update product documentation, policies, agreements, and fee disclosures to ensure compliance and clarity
• Champion risk self‑assessments and ensure controls align with regulatory expectations
• Act as a key liaison for resolving inquiries across branches and call centres
• Deliver training programs to internal teams to strengthen product knowledge and sales effectiveness
• Collaborate with BOC domestic branches and BOCHK to advance cross‑border GIC product offerings

• Bachelor’s degree or above in Business, Finance, or a related field
• Minimum 2 years of retail banking experience
  , preferably with a focus on investment or deposit products
• Solid knowledge of Personal Banking products
  , operations, and client needs
• Strong analytical and product management skills
• Bilingual proficiency in English and Mandarin preferred due to frequent coordination with overseas branches
• High attention to detail, problem‑solving mindset, and a customer‑first attitude

Accommodation:
If you require accommodation during any part of the recruitment process, please contact our HR team — we are happy to support your needs.

Bank of China (Canada) is committed to fostering an inclusive, equitable, and accessible workplace. We welcome candidates from diverse backgrounds. Only applicants selected for interviews will be contacted.