Product Manager

About TelMAX Inc.

Based in York Region, telMAX is a private equity-backed all-fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry‑leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all‑fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

Reporting to the Director, Product Management, the Product Manager will share in the ownership of the strategy and execution that brings Internet, TV/streaming, and Home Phone products to life for residential and business customers. You’ll blend product management rigor with go‑to‑market savvy to grow revenue, manage products, work with vendors, strengthen retention, and help elevate the customer experience end‑to‑end.

• Product Strategy &
  
  Roadmap:
  
  Translate customer and market insights into a clear, prioritized roadmap across Residential and Business; define problems, outcomes, and success metrics.
• Go-to‑Market:
  Partner with Marketing & Sales to craft positioning, packaging, and launches that deliver against our plan; develop enablement that equips frontline teams to win.
• Pricing & Promotions:
  Monitor the competitive landscape; recommend and execute pricing, offers, and bundles that balance growth and margin.
• Customer Insights & CX:
  Mine data to identify friction, reduce churn, and increase LTV; partner with our CEX team and resources across the company to identify improvements that deliver meaningful customer value.
• Product Marketing:
  Liaise closely with the Marketing team to bring key programs and communications by helping to communicate value by understanding customer needs and positioning telMAX product as a solution to their problems.
• Hardware Lifecycle:
  Support CPE portfolio strategy, forecasting, and cost optimization in close collaboration with Technology & Operations.
• Execution & Alignment:
  Build business cases with Finance; translate requirements for Network/IT/Ops; communicate progress to stakeholders and executives.
• Measurement:
  Own core product KPIs and reporting; spotlight trends, risks, and opportunities; propose actions and test plans.

• Ability to manage individual tasks and collaborate with teams.
• Strong storytelling and presentation skills.
• Business analysis including the ability to interpret data, drive root cause analysis, and make recommendations.
• Strong collaborator who drives clarity in cross‑functional environments (Marketing, Sales, Care, Finance, Network/IT, Ops).
• Excellent time and task management skills including prioritization and escalation.
• Comfort with ambiguity; bias to action; excellent written and verbal communication.

• 5–8+ years in Product Management, Product Marketing, or Growth in telecom or adjacent subscription businesses; B2C experience required, B2B/SoHo/MDU a plus.
• Proven ownership of roadmap, launches, and KPI outcomes.
• Fluency with Microsoft 365; working knowledge of BI tools (e.g., Power BI).
• Bonus:
  Journey design, process improvement/automation, or AI/ML‑driven personalization experience; technical aptitude for telecom products.

• Bachelor’s degree in Business, Marketing, Product, Engineering, or related field (BComm).
• MBA preferred.

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying…