Sales Manager
Job in
Markham, Ontario, Canada
Listing for:
Ruth's Chris Markham
Full Time
position
Listed on 2026-01-22
Job specializations:
-
Business
Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly
CAD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
POSITION TITLE
Sales Manager
REPORTS TO
EDO
POSITION SUMMARY
Responsible for generating new and repeat banquet and catering sales; actively networking and promoting the brand within the community for both our Markham and Downtown Toronto locations.
COMPETENCIES/PERSONAL CHARACTERISTICS Guest Service
- Actively build relationships with new and existing guests and consistently deliver above and beyond expectations
- Provide a personal touch to ensure guest satisfaction
- Coordinate with Staff to provide the best service possible
- Conduct post-event follow-up to promote repeat business
Passion for the Brand
- Demonstrate pride and commitment to the brand and the product
- Show enthusiasm in all interactions inside and outside of the restaurant
- Model integrity in all business interactions
- Represent the brand in the community
Sales Building
- Actively network to build new contacts that result in new business.
- Communicate in a persuasive, compelling yet service-oriented manner
- Follow up frequently to remain top of mind with the guests
Business Planning and Financial Responsibility
- Understand the impact of event planning on the restaurant’s overall profitability
- Proactively stay on top of the budget
Personal Effectiveness
- Organize and manage priorities to ensure timely follow-through
- Show independent initiative
- Exceed sales targets
- Assume ownership for results
- Communicate openly with guests and team members
Decision-Making and
Problem Solving- Pay close attention to detail
- Communicate effectively with all team players
- Solve problems quickly and effectively
- Investigate information and make sound decisions
- Keep the best interests of the guest and the restaurant in mind when making decisions
ESSENTIAL TASKS AND RESPONSIBILITIES
Generate sales leads outside of the restaurant by using all forms of communication including (Telephone, Email, cold calls, mailings, attending events and conferences, etc.)Create networks within the community (e.g. hotel concierges, Chamber of Commerce) in order to promote the brand and build sales.Ensure that all prospect contact information is entered correctly in Tripleseat. Track all contacts through Tripleseat database to ensure frequent and ongoing interactions and follow up through phone calls, mailings, etc.Provide compelling communication to potential guests about the brand, facility, and menu. Utilize ability to upsell when appropriate (bottled water, appetizers, cocktails, wines).Follow up to answer questions, address concerns, and secure commitments through signed contracts and required deposits from prospective parties.Meet with guests to show facilities, develop menus and offer other services such as audio/visual, entertainment etc.Develop agreements, menus, and event orders through Tripleseat system.Ensure that the guest has a signed contract in place for every event with clear understanding of food and beverage minimums and cancellation policies.
Enter events in Open Table reservation system and review event schedule with host. Ensure that all details are updated as the event is confirmed for details.Coordinate event menus with the Chef to ensure proper inventories and item availability. Ensure that all menu information is posted.Coordinate room set up with managers and servers to ensure that specifications meet the guests’ expectations.Ensure that each PD client is called 24 hours prior to event date to confirm all final details. Follow up email to client should include all final details including any adherence to policies (ie: gift card redemption, Loyalty program policies, food and beverage minimum)Meet and greet all parties upon arrival for the scheduled event to review arrangements and introduce them to the Manager on Duty and the lead server.Oversee event execution through entrée service whenever possible to ensure proper timing and complete guest satisfaction.Read server comments from event sheet and then conduct a post-event follow up (by phone and then email) to ensure a “Raving Fan” experience was delivered and to inquire about repeat bookings.Coordinate all bookings with the General Manager to ensure maximum restaurant sales and profitability.Create monthly calendars with all contracted and…
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