Operations Officer II

Position: Operations Officer II - 57274
We are seeking a detail-oriented and organized Operations Officer II to join our Claims Litigation & Vendor Management team. This is a 100% back-office role located in Markham, Ontario, focused on high-volume document management and administrative accuracy.

If you thrive in a collaborative environment and enjoy a structured, fast-paced workday, this is an excellent opportunity to grow your career within a major financial institution.

As an Operations Officer, you will provide critical administrative support to ensure all insurance documentation and policies are processed accurately. You will manage daily high-volume tasks, including mail logistics and policy updates, ensuring that every action reflects the customer’s intentions and meets strict compliance standards.

Position Overview

Role

Title:

Operations Officer II

Location:

Markham, ON (– 100% Onsite

Duration: 6-month contract (ASAP to 09/30/2026)

Schedule:

Monday – Friday, 8:00 AM – 4:00 PM (No rotation or OT)

Work Type: 100% Back-office (Internal interaction only)

Advantages
Career Growth:
Strong potential for contract extension or conversion to a full-time permanent role.

Culture:
Work within a supportive, collaborative 6-member team.

Comprehensive Training: 2-week structured training period provided to ensure your success.

Stability:
Consistent daytime hours with no required overtime or weekend shifts.

Responsibilities
Mail Management:
Sorting, scanning, counting, and uploading physical mail into the digital system.

Document Processing:
Learning and executing the processing of returned mail and specific system updates.

Data Integrity:
Managing daily tasks related to fax/mail requests and resolving administrative issues.

Financial Admin:
Posting cheque payments and handling premium billing issues or errors.

Records Maintenance:
Filing, processing daily reversals/rejects from PAC and Visa transactions, and completing cancellation requests.

Collaboration:

Participating in daily 15-minute huddles and monthly team meetings to ensure alignment on deliverables.

Qualifications

Education:

Post-secondary education completed.

Experience:

2–4 years of overall administrative or operations experience.

Technical

Skills:

Proficiency in Microsoft Office (Outlook, Word, Excel).

Soft Skills:

Exceptional attention to detail and accuracy.

Strong investigative and problem-solving abilities.

Excellent time management and organizational skills.

Ability to follow complex instructions and adapt to shifting priorities.

Nice-to-Have:
Prior experience in the insurance industry or familiarity with insurance policy systems (CSC, Policy Admin).

Summary
If you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.