Operations Officer

Position: Operations Officer - 57269
We are seeking a detail-oriented and proactive Operations Officer to join a leading financial institution’s Insurance Shared Services team. In this role, you will play a key operational part in ensuring the accuracy, efficiency, and integrity of daily business functions. You will be responsible for managing critical administrative processes, maintaining compliance with regulatory requirements, and supporting the smooth flow of confidential information across the organization.

This is an excellent "foot in the door" opportunity for a professional looking to build a career within a top-tier Canadian bank known for its inclusive culture and professional development. Performance in this role is measured through productivity metrics and strict adherence to SLAs. Candidates must be comfortable working in a fast-paced, back-office environment.

Location:

Markham, ON
Work Format: 100% Onsite (5 days per week)
Contract Duration: 6 Months (Potential for Extension or Permanent Conversion)

Shift: Monday – Friday, Core Business Hours
Pay Rate $25

Advantages
Career Growth:
High potential for contract extension or conversion to a full-time permanent (FTE) role.
Commuter Friendly:
Access to a dedicated corporate shuttle service to the Markham office.
Culture:
Join a supportive, 10-person team with a focus on collaborative success and on-the-job training.
Prestige:
Gain valuable experience working for one of the Top 5 Banks in Canada.

Responsibilities
Operational Excellence

Serve as the primary custodian for daily key controls, ensuring the accurate sorting, distribution, and handling of incoming mail and related materials.
Complete assigned workloads in alignment with established Service Level Agreements (SLAs), consistently meeting targets for accuracy and productivity.
Actively review internal processes and identify opportunities for simplification and efficiency improvements.
Investigate and escalate non-standard activities in accordance with established procedures.
Adhere to enterprise frameworks, including Anti-Money Laundering (AML) requirements and Business Continuity Management standards.
Maintain a strong understanding of industry regulations to ensure proper due diligence in all operational practices.
Manage sensitive documentation and confidential information with the utmost discretion.

Team & Employee Engagement
Act as a contributing team member, promoting a collaborative and positive work environment.
Participate in cross-training and skill-building activities to enhance personal performance and team versatility.
Contribute to an inclusive workplace that values diversity and professional integrity.

Qualifications

Experience:

2 to 4 years of relevant administrative or operations experience, ideally within a corporate or financial services environment.
Technical

Skills:

High proficiency in Microsoft Excel, Office, Acrobat Reader, and General Windows Applications. Being "computer savvy" is essential for success in this role.

Education:

Post-Secondary Diploma or Degree preferred.
Communication:
Excellent verbal and written communication skills with a clean, concise professional style.

Soft Skills:

Strong critical thinking skills, the ability to work independently, and a high level of attention to detail.
Assets:
Previous banking or insurance industry experience is considered a strong asset.

Summary
If you are interested in the operations officer role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.