Digital Support & Development Officer

Employer:

Harborough District Council
Salary:
Grade 5 £ 31,022 to £33,699 pa

Location:

Market Harborough, Leicestershire

Contract:

Permanent
Working Pattern:
Full Time

Hours:

37 hours per week. Hybrid, flexible working..
DBS Check:
No
Closing Date: 02/03/2026 at 09:00
Reference: HBC/26/331474

• Free office parking
• Generous annual leave entitlement
• Local Government Pension Scheme

Join Us and Help Shape Our Digital Future

Harborough District Council is looking for a proactive and skilled Digital Support and Development Officer to help us deliver outstanding digital services to our residents, businesses, and partners. If you’re passionate about improving online customer journeys, supporting key digital systems, and helping a council continuously modernise, we’d love to hear from you.

Working within our ICT & Transformation Team, you’ll play a vital role in ensuring our website, intranet, CXM and other digital platforms are well managed‑managed, up to date, secure, and easy to use.

This is an exciting opportunity for someone who enjoys technical problem‑solving‑solving, digital content delivery, and working collaboratively across multiple services.

• Manage system administration for the Council’s web Content Management System (CMS), intranet, Docusign, Liberty spark and associated digital tools
• Support colleagues across the organisation in creating high‑quality online content and service pages
• Identify and implement digital improvements, including web‑based solu‑based solutions that integrate with systems such as CXM and payment platforms
• Analyse and rationalise information to support efficient electronic service delivery
• Provide third line‑line support for existing applications and contribute to technical design specifications
• Keep up to date with trends in local government digital delivery and lead/assist on digital projects
• Help identify processes suitable for digitisation and assess feasibility
• Maintain and enhance key corporate systems including Netcall, Jadu, and the Council’s Intranet, ensuring they are secure, supported, and performing effectively
• Support service integrations to meet business needs, ensuring projects are delivered on time and within budget
• Use business process mapping and analysis to improve customer access to online services

• Has experience in digital content management or system administration
• Understands CMS platforms, website structure, accessibility and usability
• Enjoys working collaboratively with services and stakeholders
• Has strong analytical and problem‑solving skills
• Can manage competing priorities and deliver high‑quality digital improvements
• Is adaptable, proactive, and committed to excellent customer service.

The closing date for receipt of your completed application and CV is 9am Wednesday 4th March 2026. Interviews will be held on either w/c 9th or 16th March 2026.

We reserve the right to bring forward the closing date should we receive sufficient suitable applications, so we encourage you to apply as soon as possible.

Desirable criteria from the person specification may be used for sifting purposes.

Please click ‘apply online’ where you can upload your CV and covering letter (Word or PDF only).
Please ensure your CV and letter clearly demonstrate how you meet the person specification.

Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period.

Should you have any difficulties applying online please e‑mail: r