Account Development Manager

Salary: £32,000-£40,000 (depending on experience)

Location:

24 The Point, Rockingham Road, Market Harborough, Leicestershire, LE16 7QU

Contract:

Full-time 37.5 hours per week, permanent upon completion of probationary period

About Us

At Welcomm Communications, we’re more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we’re in the business of helping business connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.

We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2’s Business Partner of the Year for six consecutive years—an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.

Our core values drive everything we do:

Trust (Integrity):
We prioritise honesty, transparency, and ethical decision-making.

Innovation: We embrace a growth mindset, excel in problem-solving, remove blockers, and seek new opportunities.
People First:
We value empathy, emotional intelligence, and prioritise building strong relationships.

Collaboration:

We foster inclusivity, strong communication, and work to break down silos.

Role Purpose

As an Account Development Manager, you are responsible for the proactive management of an allocated customer base of business’ with 10+ employees. You will cultivate strong, long-term relationships through strategic engagement, ensuring customer needs are understood and addressed with tailored solutions. By identifying opportunities to expand the use of Welcomm’s products and services, you will drive account growth through upselling and cross selling, increasing monthly recurring revenue and contributing to the overall success of your base.

Key Responsibilities

• Manage a portfolio of business customers with 10+ employees, taking full ownership of customer relationships.

• Proactively engage customers in line with our contact strategy (calls every 3 months; meetings every 6 months), in person or via Microsoft Teams.

• Identify opportunities to increase recurring revenue by understanding customer challenges and aligning solutions accordingly.

• Work closely with Sales Admin to prepare accurate and timely quotations.

• Partner with product specialists to prepare for customer meetings and deliver high-quality solutions.

• Strengthen long-term relationships and position Welcomm as the preferred supplier.

• Prepare thoroughly for client meetings, ensuring solutions are tailored to each business.

• Negotiate and close opportunities in line with sales targets and company objectives.

• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

• Maintain accurate records in our CRM system (Layer).

• Proactively identify new opportunities through referrals, research, and outreach.

• Drive results in line with Welcomm’s KPI expectations.

• Engage in training sessions (including CQMs).

Education and Skills/Qualifications

• Proven track record in account management. (Preferred)

• B2B sales experience (Essential)

• Full, clean UK Driving Licence (Essential)

• Proficient in Microsoft Suite. (Essential)

• Face-2-Face customer sales experience. (Essential)

• Bachelor’s degree in a Business discipline (Beneficial but not required)

• Industry knowledge and experience with CRM systems (Beneficial but not required)

What We Offer

• Company car OR car allowance.

• Quarterly paid commission structure (uncapped).

• 23 days annual leave + Bank Holidays (Increases with length of service)

• Buy/Sell holiday scheme

• Employee recognition events, awards, and incentives.

• Paid volunteering day.

• Hybrid working (post onboarding period).

• Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP). (Post Probation)

• Retail and hospitality discounts through Perkbox. (Post Probation)

Please Note

We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair…