Specialist - One Stop Student Accounts

Under the supervision of the Controller, the Specialist - One Stop Student Accounts is cross-trained to serve most student service-related concerns in MTC’s L1NK One Stop Center. The L1NK One Stop Specialist provides a full range of student support services and is knowledgeable of admissions, enrollment, registration, student records, student financial aid, student accounts, career services, and on-line resources. Perform other Business Office functions and assignments that enable the department to achieve its goals and advance the mission of Marion Technical College (the "College").

ESSENTIAL JOB DUTIES, FUNCTIONS AND RESPONSIBILITIES

• Respond in a timely fashion to student, faculty, and staff inquiries seeking a wide-range of enrollment services at the College traditionally offered through Registrar, Admissions, Financial Aid, Business Office and Career Services, while maintaining standards of confidentiality and privacy in accordance with the FERPA and College policy. Organize, retrieve, and process mail, and other communications, including voice mail, that aids the One Stop and the department.
• Coordinate with the other One Stop Specialists coverage for the One Stop as well as train and facilitate the basic functions of the Business Office while also learning the other functional areas. Work together as a team to streamline communications with students who access the One Stop, training students in utilizing web-based services and simplify processes for students, faculty and staff who interact with the One Stop.
  
  Offer suggestions for continuous quality/process improvements for the One Stop.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and the College. Establish, review, and update student account policies and procedures.
• Handle unanticipated discretionary matters in a judicious manner. Assist in the formulation, development, and implementation of policies and procedures and interpret those policies and procedures for faculty and staff.
• Assist and follow-up with students and employees regarding student accounts and questions. Refer them to appropriate College departments and/or staff and investigate and resolve issues regarding fees, financial aid, loans, scholarships, disbursements, etc.
• Provide customer service for Business Office customers and cross-train as back-up for other department services, including accounts payable. Develop a general knowledge of the College to direct customers to various areas of the College.
• Establish and maintain a comprehensive record-keeping system to process departmental reports required for external and internal purposes, including student account reconciliations.
• Manage and monitor student accounts by routinely assessing tuition and fees. Identify unpaid student accounts for collection or cancellation of student registration each term. Prepare a student balance report to determine cancels for non-payment of tuition.
• Create a student balance report to process for Watermark reminders, prior to deadline to pay each term. Maintain student tuition and payment deadline information for the College calendar, and update the information when required.
• Process and post anticipated aid received from Financial Aid Office to student accounts weekly, prior to payment deadline, and through Census Date of each term. Work with the Financial Aid Office to verify and resolve errors and issues arising with student aid. Process and post real aid at Census Date to student accounts.
• Coordinate verification and processing of student aid refund checks. Calculate and verify tuition and fee adjustments resulting from dropped/changed courses on student schedule and post refunds to student accounts, as necessary.
• Collect cash and credit card payments for tuition and fees, admission fees, transcript fees, payments on past due accounts, and other miscellaneous fees assessed by various departments of the College. Monitor and post online payments to student accounts daily. Verify online payments with daily credit card report for accuracy.
• Prepare, process and mail student aid refund and emergency loan checks. Distribute checks to…