IT Service Specialist
Job in
Marion, Williamson County, Illinois, 62959, USA
Listed on 2026-02-28
Listing for:
Oasis Home Center
Per diem
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Benefits
- 401(k) matching
- Company parties
- Competitive salary
- Donation matching
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
The IT Service Specialist is responsible for troubleshooting and resolving IT productivity issues. Interacts with employees to restore IT productivity. Documents computer and system related incidents and troubleshoots solutions as appropriate, escalating or assigning follow-up work as needed.
ESSENTIAL DUTIES- Provides first tier technical support by directly responding to requests and inquiries
- Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents
- Educates and communicates troubleshooting steps
- Resolves routine hardware and software incidents
- Escalates to the appropriate technical resources for more complex incidents
- Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with peers and management
Associate degree in an Information Technology discipline or a minimum of two years of related work experience, which could include experience in a field providing customer service and assisting end users with hardware and software related problems.
KNOWLEDGE, SKILLS/ABILITIES- Knowledge of information systems and IT operations, such as Windows operating systems components, navigation tools, common hardware, and software related concepts
- Ability to troubleshoot, diagnose and solve basic technical problems
- Listening, verbal, written, and time management skills
- Ability to translate technical information into understandable terms for a variety of audiences
- Ability to work in a collaborative environment
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