Customer Service Representative - Call Center - Flex ; biweekly

Customer Service Representative - Call Center - Flex 0.5 (40 hrs biweekly) (63290)

Join to apply for the Customer Service Representative - Call Center - Flex 0.5 (40 hrs biweekly) (63290) role at Memorial Health System - Ohio

In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfying customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

• Job Location:
  
  Marietta, OH
• Position Type:
  Flex Time
• Salary Range:
  Undisclosed
• Job Shift: 8-Hour Varies, As Scheduled
• Job Category:
  Clerical Support

• Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquiries.
• Identify and develop processes to improve and streamline operations.
• Maintain thorough working knowledge of phone and computer applications.
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Maintain confidentiality of those we serve.
• Assumes all other duties and responsibilities as necessary.

• Answers phones.
• Registers patients.
• Performs class registration.
• Supports physician referral.
• Collects data for other departments in regards to throughput and readmission data.

• High School Diploma or GED.
• Minimum of one-year professional healthcare experience or equivalent experience preferred.

• Ability to read, write and do math as generally demonstrated by a high school diploma or GED.
• Must be customer service oriented, motivated and compassionate.
• Must have outstanding phone skills, exceptional customer service, and professionalism.
• Possess a positive attitude with the ability to interact well with guests, patients and peers.
• Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task.
• Must be able to work flexible shifts.
• Some walking required.

Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website ystem.org/benefits.

Available to qualifying full or flex time employees. Eligibility will be determined upon offer.

Memorial Health System is an equal opportunity provider and employer.

Memorial Health System is a federal drug‑free workplace. This policy prohibits marijuana use by employees.