Volunteer Services Assistant

Overview

The Volunteer Services Assistant supports the day-to-day operations of the department’s B.E.S.T. (Broadening & Enriching Seniors Together) Program, an education initiative that utilizes specially trained and experienced volunteers to deliver presentations on important and relevant topics facing older adults today. The tools and knowledge shared through B.E.S.T. presentations are designed to empower individuals age 55+ to remain independent, maintain a healthy lifestyle, and safely age in place.

This position assists with the development, coordination, and implementation of educational programming, including the creation of new curriculum on topics relevant to the senior population such as cybersecurity awareness, navigating community resources and services, and managing health and wellness in later life.

The Volunteer Services Assistant plays a key role in marketing and promoting the B.E.S.T. program, as well as recruiting, onboarding, training, and retaining volunteers with diverse skills, experiences, and knowledge to share with the community. Additional responsibilities include coordinating presentations at senior centers and community locations, managing volunteer schedules, maintaining program data and reports, and assisting with volunteer recognition activities and events.

This position also provides support to the Volunteer Services Manager with Meals on Wheels volunteer coordination (as needed), special events, and other volunteer-related duties as assigned.

• Assists in the planning and designing of programming, services, activities and/or events for the assigned department: researches and develops content for programming; assists in researching and developing, content for programming; assists in community needs assessments; gathers and reserves supplies/equipment as needed; creates handouts and informational supplements; and schedules programming.
• Assists in the implementation of, and implements, programming, services, activities and/or events for the assigned department: conducts classes for participants of different fitness/cognitive levels; recruits participants for new and existing classes; researches activities desired and requested by participants; gathers supplies and equipment; and provides skill demonstrations as needed.
• Provides customer service to clients and the public: receives and responds to questions and requests for information; provides assistance and information related to center programs, services, materials, or other issues in the assigned area; researches problems and initiates problem resolution; and enrolls clients for programs, services and materials.
• Coordinates various programming and presentations: communicates with community groups, interested citizens, clubs, civic organizations, schools and related groups; schedules speakers and presentations; and schedules activities and demonstrations.
• Plans, leads, and supervises participants at various events: coordinates monthly recreational/social activities; arranges and organizes physical space and/or transportation; contacts venues to schedule activities; and recruits participants.
• Assists in the planning and implementation of public relations and communication for the department: creates and distributes flyers, schedules, calendars, brochures, emails and other promotional materials; maintains and updates email/mailing distribution lists; and attends public events/meetings.
• Provides clerical support as needed: completes, prepares and submits reports and forms on activities; updates weekly and monthly calendar; transcribes meeting minutes; utilizes petty cash fund; and maintains inventory of publications and other information for distribution.
• Participates in meetings and activities; provides information and input regarding program activities, services, and needs.
• Performs other related duties as assigned.

High School Diploma or GED required; supplemented by two years of experience providing programs.

Must possess and maintain a valid Driver's License.

Tasks require the ability to exert heavy physical effort in heavy work, with…