Retail Associate

Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on providing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while delivering a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets and assists all customers, treats fellow associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks during all working hours and will perform a range of functions across the store as needed.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone and immediately reports unsafe conditions to Store Leadership.
• Treats all customers and associates with respect and courtesy; remains friendly and professional at all times and recognizes fellow associates using company recognition programs.
• Assists customers in any way necessary – is register‑trained, assists customers with merchandise, and answers customer questions politely and knowledgeably.
• Provides prompt and efficient responses to customers at all times and calls a member of Store Leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency and merchandises all items per company best practice to the monthly presentation guidelines.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash and credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock policies, including identifying MOS merchandise, properly processing each piece, and notifying Store Leadership for disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures, maintaining high accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role and maximizes productivity by executing all store best practices while minimizing steps and touches in their workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all store equipment, including PDTs, registers, and…