Retail Service Specialist

Retail Service Specialist – O'Reilly Auto Parts

Join the team as a Retail Service Specialist at O'Reilly Auto Parts
. The role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. In the manager’s absence the specialist manages shifts.

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including team execution of programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Answer the telephone according to company policy.
• Process all buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly and contact customers when shipments arrive.
• Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and complete Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, approve schedule changes, and clock in/out per policy.
• Perform all store opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, keeping night security lights on, locking doors, arming/disarming alarms, and securing delivery vehicles.
• All other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).
• Bilingual candidates encouraged to apply.

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state or federal law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, email or call 417‑862‑2674, ext. 68901.