Field Service Technician

Maximize your potential. Minimize your footprint. Nortek Data Center Cooling is a Madison Industries company and part of Madison Air, one of the world’s leading privately held companies. Madison Industries builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.

At Nortek Data Center Cooling, we’re shaping the future by creating a better tomorrow every day. We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence.

Nortek Data Center Cooling is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at

• Making Nex Gen Products – Cooling the World’s Ever Expanding Data Centers
• Air‑conditioned work environment
• Benefits start day one
• 401K match
• First year, 4 weeks’ vacation (accrued)

Nortek Data Center Cooling is a leading provider of cooling solutions for data centers, a rapidly expanding market driven by the rise of AI. We serve some of the largest and most innovative companies in the world – delivering superior results, reduced operational costs and sustainable solutions that meet the growing demands of AI, IoT, Edge Computing, and more.

As our Service Technician – Data Center Service, you will work with warranty related service issues for our Data Center product line. Provide service, guidance and technical expertise to end users and outside sales representatives.

• Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value.
• Has integrity, works transparently and recognized for treating others with respect.
• Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture.
• Works collaboratively as one team in a Teamwork culture.
• Enjoys embracing and igniting change as a catalyst for improvement.
• A “builder” who is comfortable in a continuous improvement culture.
• Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees.
• Position can be based at any US location.

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

• High school diploma or equivalent.
• Three to five years’ experience in installation, maintenance, and…