Sup Telesitters

Sup Telesitters role at Wellstar Health System

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry and in people’s lives.

Night (United States of America)

Supervisor will oversee the Telesitter team, monitor assignment acuity, and assign patients as orders are placed. The Telesitter Supervisor functions under the direction of the Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast‑paced busy environment. Daily monitoring of Quality and Productivity standards and other Key Performance Indicators. Excellent working knowledge of our systems, their capabilities, and troubleshooting when concerns or needs arise.

Assist with supervising the daily activities in the Telesitter departments. Lead PI initiatives for the department. Responsible for planning, implementing, testing, education, training, and support of our systems. Perform 6‑month and yearly evaluations. Document errors and provide counseling as needed. Approve PTO, update UKG as needed and approve staff timecards. Participate in panel interviews as needed. Knows the existing lines of communication and authority, handles communications properly, and is dependable and cooperative.

Ability to motivate individuals and teams. Must be flexible with work hours to meet department needs. The Supervisor is responsible for oversight of all shift operations including managing team members concerns, solving equipment problems and work as a liaison between the Telesitter Hub and facilities receiving this service. Will be responsible for organizing department workflow to achieve goals and meet objectives.

The team member will also investigate all falls that occurred during their shift and identify missed opportunities that would have prevented the fall from occurring. He/She will educate staff on best practices related to safe rooms and reducing falls rates. The Supervisor will be responsible for precepting new staff and ensuring they have the tools necessary to be successful in the unit.

In addition, the Supervisor collaborates with the Director/Manager to meet strategic department goals. Serve as chief retention office for his/her assigned staff as well as leadership sponsor for all remote sitting metrics.

• Administrative Duties
  • Create and balance the schedule to include tracking time off, sick days, etc.
  • Maintain and approve time and payroll for the department (other departments as deemed necessary)
  • Coordinate the onboarding and training of new hires within the department
  • Coordinate staffing to accommodate the volume and acuity of patients needing telesitter service
  • Facilitate relief lunches and breaks for telesitter team members
  • Time and attendance reporting and ordering supplies. Responsible for approvals and denials of vacation request in Smart Square
• Interdepartmental responsibilities
  • Attend meetings to include but not limited to bimonthly supervisor meeting, training sessions, scheduled team meetings, and employee engagement team meetings
  • Monitors and create custom reports for department and/or hospital leadership (i.e., sitter utilization, etc.)
  • Monitors complaints/falls/safer within department demands
  • Act as a representative for the department when needed
  • Act as lead for department in absence of manager
  • Collaborate with facility leadership and/or other leadership during times of surging need for telesitter services
  • Plans, directs, and communicates with the facility liaisons and leaders to track the orders and devices in use and requested
• Team Management
  • Facilitates training of new employees and assures proper documentation of training
  • Distributes education/policy and procedure documents to employees
  • Meets with employees to conduct counseling and or disciplinary…