Front Desk Associate - Kennesaw

At Barbour Orthopaedics
, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting‑edge technology, and a patient‑centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.

We are currently seeking a Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer‑service focused position. The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to patients and guests. Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing inbound and outbound calls/faxes/emails, insurance verification, and accepting payments.

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify patient insurance or financial responsibility.
• Collect any payments required by patients before their visit.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Communicate with patients as they wait.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

• High school graduate or GED certificate.
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.
• Proficient with Microsoft Word and Excel.

• Ability to alternate between sitting and standing for extended periods.
• Ability to read computer screens, and forms with accuracy, including prolonged screen time.
• Ability to lift and carry office supplies, files, and packages weighing up to approximately 15–25 pounds.

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and free parking.