Rehab Patient Access Rep

Rehab Patient Access Rep – Resurgens Orthopaedics

The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring complete and accurate patient paperwork, scheduling appointments, verifying insurance, authorizing worker’s compensation, answering phones, and collecting all appropriate fees at the time of service.

• Greets, welcomes, and expediates patients during check‑in while keeping staff and patients informed of any delays.
• Instructs new patients on completion of consent to treat forms, explains insurance benefit information and MRI patient information forms (if applicable), and corrects any patient account errors.
• Scans all new or updated patient information into the computer system (photos, , insurance cards, referrals, paperwork, payment logs).
• Verifies rehabilitation benefits and documents them on paper and in the computer system.
• Explains financial requirements, collects deductibles, co‑pays, co‑insurance, and any outstanding balances for rehab or MRI services.
• Communicates with workers’ compensation providers to authorize rehabilitation visits and documents authorization on paper and in the computer system.
• Enters charge details for each patient in accordance with billing guidelines for workers’ compensation and MVA patients.
• Schedules new and follow‑up appointments with the appropriate rehabilitation clinician.
• Provides updates to patients in the lobby when clinicians or MRI are running behind schedule.
• Notifies adjusters of no‑shows for workers’ compensation patients, and follows up with all patients who miss appointments.
• Reconciles cash drawer and petty cash.
• Maintains a clean and organized front desk and lobby area.
• Assists with back‑office duties such as cleaning, laundry, and general organization as needed.
• Performs other duties as assigned.

• High school diploma or equivalent.
• One year of customer service or reception experience, preferably in a healthcare environment.

• Utilizes the functions of a multi‑line phone system.
• Basic computer skills.
• Strong customer service orientation.
• Clear and concise written and oral communication, including email.
• Excellent organizational skills and attention to detail.
• Ability to multitask and apply common sense to carry out written, oral, or diagrammatic instructions.
• Conflict management skills.

Employee is regularly required to use standard office equipment including computers, keyboards, fax machines, copiers, printers, and telephones. The role involves sitting, standing, walking, reaching with hands and arms, speaking, and hearing. Occasional climbing or balancing, stooping, kneeling, or crouching may be required. Lifting up to 50 pounds maximum, frequent lifting or carrying of items up to 25 pounds, and constant lifting of items between 10 and 25 pounds are common.

Required vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Employee may be exposed to infectious diseases when interacting with patients and family members and to wet/humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and vibration. The noise level is usually moderate.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care