Collections Specialist

Outdoor Holding Company, the owner of , which is the largest online marketplace for firearms, hunting and related products. The company focuses on innovation, providing a secure and scalable platform that connects buyers and sellers effectively. As a technology-driven leader, Outdoor Holding Company is dedicated to enhancing user experiences by introducing new product categories and pioneering advancements in the digital marketplace.

With a mission of long-term growth and a strategic focus on innovation, the company is reshaping the outdoor and firearm commerce industry.

This is a full-time, remote role for a Collections Specialist. The Collections Specialist will be responsible for managing and optimizing collection processes for both consumer and commercial accounts. You will play a vital role in ensuring timely payments, maintaining customer relationships, and supporting the company's financial goals.

Job responsibilities would include but not be limited to:

• Monitor customer accounts receivable balances and aging reports, proactively identifying and addressing delinquent accounts.
• Lead collections efforts, including contacting customers to secure payment, negotiating payment plans, and escalating unresolved issues as needed.
• Monitor account status and proactively follow up on overdue payments.
• Develop and implement strategies to improve collection rates and reduce delinquency.
• Maintain accurate and up-to-date records of customer interactions and payment arrangements.
• Collaborate with customer service to resolve customer disputes and facilitate timely resolution of billing discrepancies.
• Prepare regular reports and analysis on collections performance, providing insights and recommendations to senior management.
• Coordinate with third-party collection agencies as necessary.
• Stay updated on regulatory requirements and industry trends related to credit management and collections practices.
• Other duties as assigned.

• Minimum of 2 years of experience in collections, including commercial and consumer accounts.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Effective communication and negotiation skills, with the ability to interact confidently with customers and internal stakeholders.
• Ability to analyze account data and recommend effective collection strategies.
• Proficiency in using ERP systems and Microsoft Office Suite.
• Knowledge of relevant regulations and compliance requirements governing collections activities.
• Ability to thrive in a fast-paced, deadline-driven environment and adapt to changing priorities.