Senior Customer Service Representative

Description

Manage ongoing client accounts and coordinate complex service requests in our medical and legal call center. Serve as primary contact for existing clients, resolve issues, track projects, and ensure exceptional service delivery while maintaining long‑term relationships.

• Manage client accounts – Be the main contact for assigned client portfolio
• Coordinate projects – Work with internal teams to fulfill requests and meet deadlines
• Resolve issues – Handle complex problems, escalations, and client concerns
• Track deliverables – Monitor project status and ensure timely completion
• Maintain records – Keep accurate documentation and process client paperwork
• Support onboarding – Help new clients get started and coordinate consultations

Experience:

• 5-10 years customer service experience, preferably in call center environment
• Proven track record handling complex client accounts and escalations
• Medical or legal services experience preferred

Skills:

• Excellent communication and problem‑solving abilities
• Strong organizational and multitasking skills
• CRM/EMR proficiency (Salesforce, Next Gen preferred)
• Ability to coordinate across multiple departments

Education:

• High school diploma required
• Bachelor’s degree in Business, Communications, or related field preferred

• Client satisfaction scores (CSAT)
• Issue resolution time
• Project completion rates
• Account retention and conversion

• Competitive salary with performance bonuses
• Full benefits package (health, dental, vision)
• Professional development and advancement opportunities
• Collaborative team environment with growth potential

• Bilingual capabilities (Spanish/English)
• Project management or account coordination experience
• Healthcare or legal industry background

Ready to manage complex client relationships and coordinate exceptional service? Apply with your resume highlighting customer service achievements and account management experience.

Equal Opportunity Employer