Customs Compliance Program Manager

Overview

At Floor & Decor, we’re transforming spaces and careers across the country. The most exciting thing we’re building isn’t just floors—it’s a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next.

The Program Manager Customs Compliance will support and enhance our Global Trade Compliance program. This position will work cross-functionally with internal teams including Supply Chain, Merchandising, Finance and Legal, as well as with product vendors, customs brokerage service providers, consultants and trade attorneys. The position will help Floor & Decor ensure compliance with all Customs and Border Protection (CBP) regulations and optimize our global trade compliance activities in order to support our tremendous growth as a leading hard surface flooring retailer.

This position will provide learning and training support to internal teams and vendor partners as needed. This role will also help to execute strategic projects around classification, tariff mitigation, AD/CVD, post summary corrections/protest, FTZ, CTPAT, duty drawback and other relevant topics as the trade compliance landscape changes.

• Analyze customs duty spend and implement opportunities to reduce cost
• Analyze exam spend and hold duration and implement opportunities to reduce cost and increase speed to market
• Research and classify new and existing products in the Harmonized Tariff Schedule (HTS) based on the General Rules of Interpretation, CBP rulings and other relevant resources
• Monitor trade remedy announcements (AD/CVD, Section 301, etc.) to determine applicability to the business and implement measures to comply
• Manage compliance with PGA import requirements (EPA, USDA APHIS, FWS, FDA, etc.)
• Develop and manage performance scorecards for customs brokerage service providers. Provide recommendations and implement solutions to drive improvement in performance.
• Support Customs Compliance team activities below as needed based on workload allocation of the team throughout the year
• Provide analytical support for Director/Sr. Director Global Trade
• Manage compliance and customs brokerage SOPs
• Provide support for our export sales team including AES filing
• Manage CTPAT process including vendor and DC reviews and audits
• Serve as training mentor for new compliance associates on the team

• Bachelor’s degree with focus in International Affairs, Supply Chain or Business Administration is preferred
• 4-5 years of experience in a US Customs/Regulatory Compliance environment. Importer or flooring experience is preferred.
• U.S. Customs Brokers License or CCS is preferred
• Thrives in a challenging and rapidly changing environment. Must be a self-starter and can prioritize effectively.
• Must possess strong written and verbal communication skills with a high attention to detail and be able to communicate effectively with all levels of the organization
• Must have proven track record developing, implementing and managing new US Customs procedures and regulations as they occur
• Strong computer skills including advanced Microsoft Excel and Word
• Ability to manage projects from discovery to roll-out, documenting key steps, bringing together the necessary cross-functional partners and driving accountability to deadlines
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Subject to National Security screening by CBP

• Primarily a sedentary role with extended periods of sitting, though occasional walking, standing, or light physical activity (lifting up to 20 lbs) may be needed.
• Work is typically performed in a quiet to moderate office setting, with occasional exposure to active warehouse environments and moving equipment.