Customer Success Manager

Overview

Atlanta Swim Academy is seeking a Customer Success Manager who thrives on making a meaningful impact in a fast-paced, community-centered environment. In this role, you’ll guide families through the enrollment process and help them access essential swim education. Your leadership will shape the customer journey—from the first inquiry to long-term engagement—ensuring every interaction reflects ASA’s values of care, excellence, and trust.

You’ll lead a front-desk team that serves as the face of ASA, fostering a culture of accountability, responsiveness, and continuous improvement. Success in this role means building strong relationships, streamlining onboarding, and driving measurable growth in customer retention and satisfaction. You’ll work with marketing and leadership to align sales strategies with ASA’s long-term goals, contributing to operational efficiency and strategic direction.

Responsibilities

• Drive Community Growth – Play a key role in expanding ASA’s reach by converting leads into enrollments and helping families access life-saving swim education.
• Lead a High-Impact Team – Manage and mentor a front-desk team that serves as the face of ASA, directly influencing customer satisfaction and long-term retention.
• Shape the Customer Experience – Own the onboarding journey for new families, ensuring every interaction reflects ASA’s commitment to excellence and care.
• Influence Strategic Direction – Collaborate with marketing and leadership to align sales efforts with ASA’s growth goals, contributing to the long-term success of the organization.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales, Customer Service, and Human Resources

Note: This description focuses on the role within Atlanta Swim Academy and removes unrelated postings and extraneous salary data. EEO statements and legal requirements should be included where applicable by the employer.