Customer Advisor

Position

Customer Advisor

Location: B&Q, Margate

Contract: 3‑Month Fixed Term

Hours: Up to 20 hours per week – shifts Monday to Sunday, 7:00‑9:00 pm

Hourly Rate: Notional £12.71 per hour

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join our team as a Customer Advisor and you’ll be a big part of this.

• Act as an expert customer advisor, guiding customers through their home improvement projects.
• Sell products and provide suitable recommendations.
• Manage stock, set up displays and ensure the store looks appealing.
• Be trained in paint‑mixing and cutting timber as needed.
• Deliver exceptional customer service.

• Friendly, outgoing and passionate about home improvement.
• Help‑oriented, eager to learn and open to new technology.
• Strong teamwork skills and flexible to work on a rota that includes weekends, evenings and bank holidays.
• No prior experience required – entry level.

• Competitive hourly rate.
• Pension scheme.
• Share Save options.
• 6.6 weeks of holiday.
• Payroll giving.
• Employee Assistance Programme.
• Shopping discounts.
• Colleague wellbeing benefits.
• Generous breaks to keep you refreshed.

B&Q is committed to making our workforce diverse and representative of the communities we serve. We offer support and networks to help you feel included and empowered. If you need recruitment adjustments, please contact