Patient Administration Coordinator

Exciting opportunities have arisen to join our clinical administration team in the role of Patient Administration Coordinator, based at Pilgrims Hospices in Thanet. Working in conjunction with the Team Leader, you will provide high level, site based administration support to a multi-disciplinary clinical team, maintaining efficient systems and processes relating to patient care across our inpatient units and community.

• Liaising and be a first point of call for patients, carers and volunteers who contact the Hospice
• Supporting the inpatient wards to ensure that they are appropriately resourced at all times
• Ensuring accurate entry of information onto the patient database and timely production of administration for on‑site meetings
• Working flexibly to ensure that all queries and administrative requirements are dealt with quickly, efficiently and when necessary, sympathetically
• Continuing to coordinate the processes post‑death for a patient
• Working within different areas in the hospice to support the wider multidisciplinary team

The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Job Description document.

This is a part‑time role (28 hours per week) and is based at Pilgrims Hospice Thanet. Working days will be 4 days between Monday and Friday, with work patterns being either 8.00‑4.00, 8.30‑4.30 or 9.00‑5.00 as rostered by the team leader in advance. You will be provided with on‑site parking and subsidised meals during your work day.

• Have significant relevant experience in an administrative role ideally within a healthcare or charitable organisation.
• Be fully IT literate, particularly in the use of databases and Microsoft Office applications including Excel.
• Be organised and able to demonstrate high standards of verbal and written communication.
• To demonstrate the ability to project empathy as required and frequently deal with matters of a sensitive and at times distressing nature.
• Be able to work effectively with minimum supervision, supportively in a team environment and at times under pressure.

• 26 days annual leave, plus all public holidays
• Free onsite parking
• Financial discounts, provided through the Blue Light Card Membership Scheme
• Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• Subsidised meal
• Access to Dover Counselling Services
• Friendly and highly professional working environments alongside passionate people
• Opportunities for professional development through a range of extensive learning

Job Types: Part‑time, Permanent. Pay: £18,895.20 per year.

Schedule:

4 days between Monday to Friday.