Concierge

Hawks Cay Resort
61 Hawks Cay Blvd
Marathon, FL 33050, USA

The Concierge is a key ambassador of the Hawks Cay Resort experience, providing highly personalized, anticipatory service to guests. This role is responsible for creating memorable stays by arranging bespoke experiences, offering expert local knowledge, and ensuring every guest request is handled with discretion, efficiency, and exceptional attention to detail.

• Serve as the primary point of contact for guest inquiries, requests, and special arrangements
• Deliver personalized recommendations for dining, entertainment, excursions, spa services, and cultural experiences
• Coordinate reservations, transportation, private tours, and special events
• Anticipate guest needs and proactively offer tailored services and experiences
• Maintain strong relationships with local vendors, partners, and service providers
• Handle guest concerns or issues with professionalism, empathy, and prompt resolution
• Maintain accurate guest profiles, preferences, and request logs
• Uphold resort standards for luxury service, confidentiality, and brand presentation
• Collaborate with Front Desk, Housekeeping, Food & Beverage, and other departments to ensure seamless service

• Previous experience in a luxury hotel or resort concierge or guest services role preferred
• Exceptional communication and interpersonal skills
• Strong knowledge of local attractions, dining, and cultural offerings
• Ability to multitask and prioritize in a fast‑paced, high‑expectation environment
• Discretion, professionalism, and a polished personal presentation
• Proficiency in property management systems and concierge tools
• Multilingual abilities are a strong advantage

• Service‑oriented mindset with a passion for hospitality excellence
• Calm, confident, and solution‑focused under pressure
• Detail‑oriented with strong organizational skills
• Warm, engaging, and culturally aware
• Guest‑facing role requiring extended periods of standing and interaction

Equal Opportunity Employer
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