PBX Operator | Faro Blanco Resort & Yacht Club, Curio Hilton

Overview

Shaner Hotels has an amazing opportunity to join our team at our Faro Blanco Resort & Yacht Club, located in beautiful Marathon, Florida. Set on Marathon's waterfront, Faro Blanco Resort & Yacht Club is easily identifiable by its historic lighthouse. A full‑service marina, 125 accommodations, and a restaurant maintain our status as the premier resort in the Florida Keys. From weddings with the harbor in view to fishing charters and onsite Jeep rentals, experience the best of a resort that puts you near all the water activities you can handle.

Shaner Hotel Group

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands‑including hotel development, design and construction, e‑commerce, and revenue management.

You can find out more by visiting our website, !

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Proficiently screen and transfer calls to the appropriate extension.
• Greet and interact with internal and external guests in a genuine warm and friendly manner.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
• Respond promptly to questions, concerns, and special requests. Follow‑up to ensure the guest is satisfied.
• Maintain knowledge of room types, hotel amenities, features, hours of operation and area attractions.
• Expected to listen to all guest complaints. Properly and professionally handle all complaints and, if required, seek assistance from leadership.
• Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner.
• Log packages delivered to the hotel.
• Carefully handle all emergency situations.
• Other duties as assigned.

The PBX Operator provides superior guest services. This includes providing prompt, courteous, and efficient handling of all incoming telephone calls. The PBX Operator provides information and services to any guest or visitor in a friendly, professional manner.

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Capability to handle multiple calls along with relaying essential messages.
• Proper knowledge of computer skills, data entry, and word processing.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.