Housekeeping Manager

Housekeeping Manager

EOS Hospitality | Marathon, FL | Full-time | Mid-Senior level | Hospitality

The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, order, and luxury presentation throughout the resort. This role oversees all housekeeping operations – including guest rooms, public areas, and back-of-house spaces – ensuring an exceptional guest experience that reflects the resort’s five-star standards.

• Lead, train, and inspire the housekeeping and laundry teams to deliver consistent luxury-level cleanliness and service.
• Maintain daily inspection routines for guest rooms, public areas, and employee spaces.
• Ensure all guest accommodations and resort areas meet brand standards.
• Manage scheduling, payroll, and inventory of cleaning supplies and linen.
• Develop and enforce quality assurance standards and safety protocols.
• Coordinate with Front Office and Maintenance to ensure seamless operations and guest satisfaction.
• Respond promptly to guest requests and feedback, ensuring quick and effective resolutions.
• Monitor performance, coach team members, and foster a culture of pride, teamwork, and professionalism.
• Oversee deep cleaning projects, special event setups, and seasonal maintenance programs.
• Uphold sustainability practices in product use and operational efficiency.

• 3–5 years of housekeeping management experience in a luxury hotel or resort setting.
• Proven leadership, communication, and team-building skills.
• Strong eye for detail, organization, and aesthetics.
• Excellent understanding of cleaning techniques, materials, and industry standards.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work with a diverse team.

• Bilingual (English/Spanish/Creole) highly desirable.
• Commitment to service excellence and guest delight.
• Passion for hospitality and maintaining the beauty of luxury spaces.

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