Resident Services Coordinator

Overview

Position Summary: Responsible for providing on-site personalized customer service at a 55+ active adult community by serving as reception and first point of contact for homeowners, visitors, vendors and inbound callers requiring information and/or assistance, and by facilitating various services to enhance the lifestyle experience of community residents.

• Partners with Community Manager & Lifestyle Director to effectively manage the front reception operations.
• Greets all homeowners and guests and filters all in-bound calls to determine immediate needs and execute appropriate assistance.
• Retrieves and distributes all voice mails left with front reception.
• Monitors pick-ups/deliveries.
• Accepts and records member account payments for guest fees, fitness passes, and tickets for various lifestyle-sponsored activities and events; issues membership, guest and fitness pass cards; and reconciles all revenue collected during shift for proper accounting.
• Assists with resident events and lifestyle programming, including light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
• Performs other clerical, cleaning, administrative and lifestyle-related duties as directed.

• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems is a must.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines while staying focused and detail oriented.
• Exceptional organization skills.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Team player with ability to work collaboratively and cooperatively within the department as well as with other departments.

• Primarily sitting at workstation utilizing a computer in an office setting.
• Occasional bending; lifting of objects (up to 25 pounds).
• Occasional light cleaning of work area.
• Must be flexible to work early mornings, evenings, and weekend shifts.