Client Advocate Executive

Client Advocate Executive

3M Health Care is now Solventum.

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game‑changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum's position as a leader in Health Information Systems. The CAE will be expected to cultivate executive‑level relationships, drive top‑quartile client performance, proactively remove barriers inhibiting success and look for growth opportunities within the organization.

The ideal candidate will have hospital/healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client/partner and HIS through their relationships.

• Driving best practice performance to assist organizations, achieving top‑quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes
• Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio
• Nurture and build relationships with CXO, VP and Department Managers to maximize value across the regional market segment.
• Advise clients on business process and customer workflow improvement that takes place in this changing market segment.
• Drive cross‑functional focus on Customer Outcomes, Value, and Experiences

As a Client Advocate Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Cultivate executive‑level relationships, positioning Solventum as a strategic partner and thought leader.
• Leverage performance insights to guide client decisions and shape long‑term partnership strategies.
• Coordinate with internal Health Information Systems departments to raise client issues and concerns. Engage with technical teams for any integration needs.
• Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements.
• Serve as the client's advocate within Solventum, articulating partnership value and influencing internal priorities.
• Elevate client visibility through strategic recognition programs and reference opportunities.

• Responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client. Be in alignment with sales team as new needs arise.

• Monitor for emerging risks and elevate to implementation, support, and development functions when warranted.
• Identify potential products/solutions at risk and elevate to business leaders
• Identify growth opportunities and collaborate with sales teams to advance strategic initiatives.
• Drive strategies that protect and expand revenue by aligning client needs with Solventum's solution roadmap.

• Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision‑making.
• Driving in‑depth analysis of client performance metrics to inform strategic decisions, with emphasis on product outcomes (top‑quartile performance) and financial impact.
• Develop and execute action plans that align client objectives with measurable outcomes.