Global Customer Logistics Specialist

Job Description

Collaborate with Innovative 3

Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3

Mers.

3M is seeking a highly analytical and results‑oriented Global Customer Logistics Specialist – Ocean Load Factor to support a major global cost reduction initiative within the Global Logistics organization. This role is critical in leading ocean shipment optimization efforts, driving measurable improvements in container load factor, order pattern behavior, and overall logistics efficiency across the global network. The Global Customer Logistics Specialist will play a central role in delivering cost and productivity targets by partnering closely with supply chain stakeholders, freight forwarders, and internal cross‑functional teams to identify and execute optimization opportunities.

This role will leverage shipment, order, and performance data to analyze load factor performance, uncover root causes of inefficiencies, and design structured improvement actions that enhance container utilization and transportation cost efficiency. The specialist will lead coordinated initiatives across planning, customer logistics, and operations, ensuring alignment on execution priorities and measurable outcomes. Through disciplined project management, strong analytical insight, and effective stakeholder collaboration, this role will deliver sustainable logistics savings while improving service and operational consistency across the global ocean network.

As Global Customer Logistics Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Lead ocean shipment load factor improvement initiatives, leveraging analytics and reporting tools (Power BI and related platforms) to identify utilization trends, root causes, and continuous improvement opportunities across the global network.

• Develop, standardize, and deploy global load factor optimization solutions to improve container utilization, reduce operational complexity, and enable scalable execution across regions and sites.

• Partner with Global Logistics, Manufacturing sites, Distribution Centers, consolidation centers, freight forwarders, and 3PLs to drive adoption of ocean shipment optimization practices and improve end‑to‑end shipment efficiency.

• Engage internal and external stakeholders through structured governance forums, initiative reviews, and progress presentations to ensure alignment, accountability, and execution discipline.

• Develop and maintain decision‑support tools including prioritization matrices, process maps, execution roadmaps, and implementation timelines to accelerate adoption across multiple work streams.

• Track, analyze, and report site-, region-, and global‑level load factor KPIs, providing clear visibility on performance trends, risks, and improvement actions to leadership.

• Prepare and deliver executive‑ready summaries on load factor performance, shipment efficiency, and realized cost savings for site, regional, and global stakeholders.

• Support the development and continuous refinement of governance processes, Load Factor Playbooks, RACI structures, and centralized communication platforms to ensure consistent execution.

• Contribute to cross‑functional issue resolution for systemic operational challenges impacting load factor performance, shipment efficiency, and ocean logistics execution across business groups.

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher in Engineering, Supply Chain, Logistics,…