Customer Service Representative
Listed on 2026-01-01
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
20 hours ago Be among the first 25 applicants
This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$21.00/hr - $23.00/hr
Job Title:
Customer Service Representative
Employment Type:
Contract
Location:
Onsite - Maplewood, MN 55144p>
Schedule:
7am - 6pm
Pay rate: $21-$23/hr
Responsibilities- Serve as the primary liaison for customer inquiries, order management, and issue resolution.
- Process orders from entry through delivery, ensuring accuracy and timely follow-up.
- Provide updates on pricing, product information, inventory, shipping, and order status.
- Manage worklists, including raising internal tickets for order, product, or billing concerns.
- Communicate professionally via phone and written correspondence with internal teams and customers.
- Investigate and resolve non-routine or complex customer complaints using systematic problem-solving.
- Identify service gaps, analyze patterns, and contribute to process improvements.
- Support team operations through meeting participation, cross-functional collaboration, and occasional training of new staff.
- Strong independent problem-solving ability and proactive communication skills.
- Ability to analyze information from multiple sources and manage a high-volume workload.
- Quick learner with strong organizational skills and attention to detail.
- Excellent written/verbal communication, judgment, and ability to manage multiple priorities under deadlines.
- Preferred: SAP experience and prior customer service or cross-functional project experience.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Seniority level- Entry level
- Contract
- Customer Service
- Manufacturing and Retail
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).