Service Advisor

Job Description

We are looking for a competent, friendly service advisor to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.

Service Advisor Duties and Responsibilities

• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
• Consult with mechanics regarding appropriate service options
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Assemble and send via email all recommended repair presentations in a timely manor
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Manage shop workflow and schedule for mechanics and technicians

Service Advisor Requirements and Qualifications

• 5+ years in the automotive industry preferred
• Excellent interpersonal communication skills
• Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
• Compassionate and patient demeanor
• Problem-solving and critical thinking skills
• Experience with Excell and Outlook
• Previous Mitchell operating system experience a plus
• Extensive knowledge base of automotive industry and parts

Compensation

• $20-50 Hourly depending on experience
• Employment type:
  
  Full time
• Hours:
  
  Monday – Friday
• Paid holidays and PTO

Benefits

• Medical available
• Dental available
• Employee discounts
• Vision available
• Paid time off

We are a community friendly repair shop with family oriented employees and employers. We over mainly customer oriented services that make us stand out in the community.

We are a community friendly repair shop with family oriented employees and employers. We over mainly customer oriented services that make us stand out in the community.